What it is
Agent building and publishing to Teams, the web and other channels, with a monthly allowance of messages per capacity pack; pay-as-you-go metering exists as an alternative through Azure.
Included in: A limited Copilot Studio capability is included with Microsoft 365 Copilot; the capacity pack is for agents used beyond it.
Who needs it
- Organisations with a repeatable question set: policies, procedures, product knowledge.
- Teams that want agents grounded in SharePoint, Dataverse or line-of-business systems.
- Groups piloting one agent before deciding on Microsoft 365 Copilot for everyone.
Buying options, at Microsoft’s list price in EUR
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List prices for the region chosen at the top of the page; the proposal you build here carries them. Annual-commitment lines are billed as shown; monthly lines can be reduced or cancelled at each renewal.
Asked before buying
How many messages is a pack?
Microsoft defines the allowance per pack per month; ask and we will size it against the conversation volume you expect.
Per user or per tenant?
Per tenant: one pack serves every user of the agents.