What matters most in this plan, and the business problem each part solves
Right for staff who never need an email address; anyone who does belongs on F3.
Rotas, shift swaps and push-to-talk on the phone people already carry; company announcements reach the floor.
Shared devices in the warehouse or shop are enrolled, wiped and locked down like any company laptop.
What it is
Microsoft 365 F1 is for people Microsoft calls frontline: shop floor, warehouse, drivers, care staff — anyone whose main device is a phone or a shared kiosk. It includes Teams with shifts and walkie-talkie, SharePoint read access, OneDrive 2 GB, Intune and Entra ID P1 for the device, Windows Enterprise E3 rights on shared devices, and Viva Connections. It does not include a mailbox: F1 users can receive Teams messages but not email. The upgrade with a 2 GB mailbox and web Office is F3. Microsoft checks the frontline definition in audits: an F licence on a desk worker is a compliance finding.
Choose it if
- Staff without a personal computer who need Teams messaging, shifts and company news
- Shared devices and kiosks in warehouses, shops, hospitals
- Reaching every employee with Viva Connections and Teams without buying a mailbox
- The lowest tier in a mixed estate: E3 or Premium for desk staff, F3 and F1 for the floor
Do not choose it if
- Anyone who needs an email address of their own — F3
- Anyone with a dedicated PC at a desk — Microsoft rules exclude them from F plans
- Users who need Office, even in the browser — F3 has web Office; F1 does not
What is included
Chat, meetings, shifts, walkie-talkie, approvals
SharePoint read-only, Viva Connections, Viva Engage
OneDrive 2 GB
Intune Plan 1, Entra ID P1, Windows Enterprise E3 on shared devices
Mailbox, Office apps (web or desktop), Bookings
What Microsoft 365 F1 does not do, and what that means for the business
The names above in plain language: what each capability is, what goes wrong without it, and how to add it. Most of them are included in Microsoft 365 F3; each can also be bought on its own on top of this plan.
A mailbox of your own
An email address and inbox for the user.
Without it: The person cannot receive email from customers or suppliers, only Teams messages; anything that needs a reply by mail goes to a manager.
Or step up to Microsoft 365 F3, which includes it.
Desktop Office apps
Word, Excel, PowerPoint and Outlook installed on PCs and Macs, working offline and with add-ins.
Without it: People work in the browser. Complex Excel models, mail merges, offline work on a flight and Outlook add-ins for CRM or e-signature do not work; the finance team notices first.
Add it: Microsoft 365 Apps for business — from €11.00 per user per month Add to proposal What it is and what it costs →
Or step up to Microsoft 365 F3, which includes it.
Advanced mail security (Defender for Office 365 Plan 1)
Links and attachments are opened in a sandbox before the user gets them; mails pretending to be the CEO or a supplier are flagged.
Without it: A well-made phishing mail with a clean-looking link reaches the inbox untouched; the only defence is the person reading it, and one in ten clicks.
Add it: Microsoft Defender for Office 365 (Plan 1) — from €1.73 per user per month Add to proposal What it is and what it costs →
Or step up to Microsoft 365 F3, which includes it.
Licensing rules and limits
Commercial summary; the rights are governed by the Microsoft Product Terms and the Microsoft Customer Agreement. Reviewed by IT Partner engineers; date at the foot of the page.
- Per user; only for users meeting Microsoft’s frontline worker definition (no dedicated device, shared device, or primary work not at a desk)
- No Exchange mailbox; add-ons for Defender Suite and Purview Suite for frontline exist
- Not a cheaper general licence: assigning it to desk workers is non-compliant
- Annual commitment: seats can be added at any time; they cannot be reduced until renewal. Cancellation with refund only within the first seven days of the term.
- Monthly commitment: about 20% more per seat than annual; reduce or cancel at each monthly renewal.
- A Microsoft Customer Agreement must be accepted by the customer before the first order; we send it for e-signature.
How to buy it: every option that exists for this product
Only the terms and billing options Microsoft actually sells for this SKU. Prices are Microsoft list prices in EUR; the same table in the other currencies is one click above. “Add to proposal” puts the line with ten licences into the proposal builder, where the quantity is changed.
| Commitment and billing | Per user / month | Per user / year | Flexibility · who it suits | |
|---|---|---|---|---|
| Standard, with Teams | ||||
| Monthly commitment, billed monthly CFQ7TTC0MBMD:0002 | €3.12 | €37.44 | Cancel or reduce at any monthly renewal Temporary staff, pilots, headcount that moves | Add to proposal |
| Annual commitment, billed annually upfront CFQ7TTC0MBMD:0002 | €2.60 | €31.20 | Seats can be added, not reduced, until renewal The headcount you are sure of; lowest price | Add to proposal |
| Annual commitment, paid monthly CFQ7TTC0MBMD:0002 | €2.73 | €32.76 | One-year commitment under a signed agreement; monthly payments, about 5% more By arrangement: the commitment is for the year, the invoice is monthly | Enquire by email agreement required |
| EEA and Switzerland, without Teams | ||||
| Monthly commitment, billed monthly CFQ7TTC0MBMD:001P | €2.59 | €31.08 | Cancel or reduce at any monthly renewal Temporary staff, pilots, headcount that moves | Add to proposal |
| Annual commitment, billed annually upfront CFQ7TTC0MBMD:001P | €2.16 | €25.92 | Seats can be added, not reduced, until renewal The headcount you are sure of; lowest price | Add to proposal |
| Annual commitment, paid monthly CFQ7TTC0MBMD:001P | €2.27 | €27.24 | One-year commitment under a signed agreement; monthly payments, about 5% more By arrangement: the commitment is for the year, the invoice is monthly | Enquire by email agreement required |
In one paragraph, for the record
- Microsoft 365 F1 is licensed per user for frontline workers only and includes no mailbox.
- It includes Teams with shifts, SharePoint read access, Intune Plan 1 and Entra ID P1.
- Microsoft 365 F3 is the frontline plan with a 2 GB mailbox and web Office apps.
Questions
Can F1 users have email?
No. F1 has no Exchange mailbox. F3 includes a 2 GB mailbox and Outlook on the web and mobile.
Who counts as a frontline worker?
Microsoft’s definition: employees who use a shared device, do not have a dedicated device, or whose primary work is not at a desk. Assigning F plans outside it is a licensing violation found in audits.
Can F1 and E3 be mixed?
Yes; that is the normal pattern. Frontline plans exist to license the whole company at a sensible cost.
Which SKU do I buy in the EU: with Teams or without?
In the European Economic Area and Switzerland Microsoft sells the suite without Teams at a lower price, and Teams as a separate licence — Microsoft Teams EEA. If your people use Teams, the total is close to the old bundled price; if you use another meeting platform, the no-Teams SKU saves the difference. Outside the EEA the bundled SKU is still sold.